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Changing the world, one site at a time…

Health Insurance Industry


Background


This insurance company, located in Beaufort, SC, has a backup facility in the Washington, DC area, providing a solid Disaster Recovery site. However, the original design has created a network traffic bottleneck, limiting the client’s ability to transfer data, backup information, and causes long delays when saving documents and checking email.

Problem areas:
  • Remote Access was limited to email.
  • Excessive number of servers, time consuming maintenance and failing services
  • No remote application access for the client’s CPA firm
  • No standard software installed on workstations
  • Backup procedures were limited to disk with no history


The new environment:


Network: Improved speed
internet traffic and the connection to the backup site are more than five times faster than before. By relocating the servers to the main office, users no longer have to wait for file access.

Servers
: consolidated services and applications
Reducing the number of servers and consolidating applications means less IT maintenance and reduced cost of ownership. The firm takes advantage of the ‘Previous Version’ feature to instantly recover lost files and keep track of multiple documents version. QuickBooks is on the server for multiple users to concurrently enter transactions and run reports. Multiple printers are shared from the server allowing users print according to their type, volume and quality needed. Users can access their Email from any location and on their Windows Mobile devices.

Remote Access: VPN & telecommuting
The client’s CPA firm can now access the accounting remotely and the Sales department has access to internal applications.

Security: multiple levels of access
Every important document is secured based on departments and different levels of access, using authentication and authorization built in to Microsoft Small Business Server, with password protection and folder structure.

Backup: protection and disaster recovery
Backup is now an automated procedure done on a regular basis to tape and taken off site for security.

Workstations: standardized images and applications
Windows Deployment Services has been installed to re-image workstations in a matter of minutes where it used to take hours for a single machine. Compatibility between applications is no longer an issue, since every desktop is a duplicate of the original.



Virtual IT department: SandiaSystems
We maintain the entire network. We monitor the status of the server, handle updates on the workstations, provide daily reports, and support and maintain every single device in the network.